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Success Stories

Identity and Access Management

Challenge

The Veterans Health Agency (VHA) needed expertise in integrating disparate, decentralized applications, policies, and procedures to support their Identity and Access Management (IAM) program. Tasks required were for configuring, management and maintainingan identity management solution that would include installation of industry-standard LDAP COTS solutions to fit the VHA IAM needs, providing single sign-on, PIV authentication, and account authorization.

Solution

ASG successfully supported the IAM program by writing a five-year roadmap, which fulfills the goals of sixteen major security initiatives and directives issued by the VA Secretary, OMB, and the White House on IAM requirements to meet HSPD-12 regulation requirements, establish authoritative data sources for identity, and implement unique identifiers for verifying patient identity that can be used for interoperability between e-Exchanges, systems within VA, and outside partners.

Mental Health

Challenge

ASG’s sister firm Medpsych Health Services (MPHS), which is an Outpatient Mental Health Clinic (OMHC) that provides services for patients who have Medicare Part A, B services, Medicaid OMHC, Tricare, ChampVA, and private insurance companies. MPHS has 16 clinical practitioners providing mental health management, psychotherapy, addiction and group therapy. Scheduling appointments posed to be a challenge due to the sensitive nature of patients and their unplanned needs for services.

Solution

To address this challenge, ASG’s IT operations team analyzed the scheduling pattern; wait-times, cancellation and rescheduling of doctor appointments. The team then built a single portal for Schedulers to view provider availability and preferable patient appointment dates and times to provide a scheduler with the ability to access a feasible appointment time within minutes of interaction with the patient.

Predictive

Challenge

As the systems integrator offering a cloud based solution as a service for the Veteran Health Administration (VHA), ASG was tasked to design, create, manage, and deploy a content management (CM), knowledge management (KM), and eLearning (eL) solution that would create, identify, collect, map, manage, secure, and promote sharing of intellectual assets through a solution that would enable the VA to share information, raw data, research, templates, and organizational artifacts among its users, partners, and Veterans.

Solution

ASG in turn provided full Help Desk support. ASG responds to trouble reports or change requests (TR/CR Log) encountered by business users that are reported manually or through an Automated Help Desk Application.

E- Learning

Challenge

The Department of Veterans Affairs (VA) needed to deploy a content management (CM), knowledge management (KM), and eLearning (eL) solution for that would create, identify, collect, map, manage, secure, and promote sharing of intellectual assets. This solution would enable the VA to share information, raw data, research, templates, and organizational artifacts across Veterans Health Administration (VHA) among its stakeholders, Veterans, users, and partners.

Solution

With input from the VA Steering Committee, ASG collaborated with the committee to gather and clarify the details of requirements in order to effectively build a compliant system. We authored user stories, use cases, taxonomy creation (coming up with one version of the truth), and system constraints through interviews, workbooks, and JAD sessions.

Healthcare Claims Management

Challenge

The Department of Veteran Affairs (VA) manages the authorization, claims processing, and reimbursement for services acquired from Non-VA Healthcare providers through the Chief Business Office Purchased Care (CBOPC) Business Line. The VA had a need to support the CBOPC with a Centralized Services solution and support the division as the single authority responsible for the distribution of payments to community.

Solution

ASG addressed the VA’s challenge by building a Centralized Rules Services (CJS) interface, which enables the business staff with an interface the processing of claims that resulted in improved payment accuracy and operational timeliness without requiring Office of Information Technology (OIT) developer resources, OIT funding, or the involvement of the OIT prioritization process. The rules solution is useable for both existing claims processing models and in-development of a future-state model.

Responsive App Design

Challenge

The Veterans Health Administration (VHA) through its Office of Disability and Medical Assessment (DMA) needed support to continuously perform enhancements and maintenance of DMA’s existing Disability Exam templates including implementing medical evidence template requirements specifications.

Solution

ASG conducted complete business process analysis, created process models/diagrams, business artifacts, enhancements, maintenance and technical support. ASG developed standardized, streamlined methods and processes adopted by VHA and its VA partners to facilitate the implementation of the medical evidence.

Lean Agile Delivery

Challenge

The Department of Veterans Affairs (VA) Veteran Health Administration (VHA) needed design and deployment of an affordable, efficient Integrated Universal eLearning (eL) System. The challenge was to design, create, manage, and deploy a content management (CM), knowledge management (KM), and eL solution for the VHA that would create, identify, collect, map, manage, secure.

Solution

ASG collaborated with input from the designated VA Steering Committee to gather and clarify the details of the needed requirements in order to effectively build and deploy the Knowledge Management / eLearning system. The ASG team authored user stories, use cases, taxonomy creation, and system constraints through interviews, workbooks, and JAD sessions.

Cloud

Challenge

The Veterans Administration (VA) Office of Information & Technology (OI&T) had a need to support the Veterans’ Point-of-Service (VPS) Kiosk Program, whose goal was to deploy remote VPS devices that would allow Veterans to have self-service access and ability to perform a broad range of tasks.

Solution

The ASG team stepped in as a partner to Harris Patriot Healthcare Solutions to support the VPS Kiosk program, which was slated to be completed in two phases using an iterative approach to requirement definition, development, and implementation for new capabilities. This approach allowed our team to support the VA’s finalization of a discrete set of requirements, implement VPS software capabilities, and to incrementally roll out devices and software functionalities.