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Services

PLAN

Requirement

Let ASG Assist you with our Requirements Support Services

ASG’s Crucial Success Factors (CSF) Analysis methodology for determining requirements is a top-down means of determining requirements based on the needs of the organization. For this reason it is well-suited for requirements analysis for large systems with many stakeholders as well as effective for analysis of smaller systems with an audience having multiple and sometimes conflicting interests.

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Our CSF analysis method begins with us working with you to clarify or further develop a mission statement, then dividing the mission statement into a set of very high-level goals. These high-level goals are then further divided into Critical Success Factors, which themselves are then further broken down into multiple levels of a hierarchy, becoming more concrete. At the lowest level, each CSF becomes a requirement for the system; a single, well-defined task that is accomplished in order to be successful. Along the way, problems to be solved and assumptions made are recorded.

Once the CSF hierarchy is established and a set of requirements has been obtainedthey can be arranged into a matrix for comparison where problems have been identified then fully addressed by one or more requirements.

By analyzing the steps necessary to achieve success, and cross-referencing them against problems to be solved, ASG develops a complete set of requirements that can be determined, which are then correlated with specific user scenarios. Each of the requirements are checked to see if they apply to at least one user scenario, and generally more than one.

ASG’sCSF methodology allows requirements to be determined that satisfy the needs of the organization and those of the user. Since architectural frameworks are built and maintained by organizations, this method allows us to create a well-defined and reasonably complete set of requirements for that will benefit your organization.

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Business Analysis

Trusted Business Analysis Services You Can Rely On

ASG provides professional business analysis consulting based on the Industry Best Practices of the International Institute of Business Analysts’ (IIBA) Business Analysis Framework and the Business Analysis Body of Knowledge (BABOK) guidelines. ASG analysts have industry experience in: identifying business needs, analyzing requirements, and determining solutions in a wide variety of information technology areas.

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We use the information gathered for development, process improvement, organizational change; strategic planning and policy development.We can assist your organization with any of the following types of business analysis services: -Identifying, scoping and defining new business opportunities -Conducting feasibility studies -Preparing the business case and conducting an initial risk assessment -Creating and maintaining a business architecture – Solution assessment and validation – Requirements planning and management -Organizational change planning and management -Risk planning and management

The ASG team can maintainyour artifacts on a regular basis to ensure that they are properly reviewed and signed off on by your stakeholders. Artifacts include Business Requirements Documents, Business Architecture Documents, Taxonomies, Requirements plans/traceability Matrices, Risk Plan, Business Process Models, Configuration Management Plans, and other project documents, using a Rational Tool Suite and other client-approved software tools.

We also generate program details from strategic sessions, regarding knowledge, awareness, and expectations pertaining to the Program and Agency missions and their level of alignment are captured and entered into a business analysis plan. As part of business analysis planning ASG also provides data analysis and user supportservices.

The ASG Team will work with your organization to document the right requirements, reduce excess, create effective best-value solutions that are implemented to improve organization efficiency.

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Solution Architecture

ASG’s approach to Solution Architecture defines the architecture required to implement the business requirements and ensures alignment with the enterprise architecture. It uses ASG’s Architecture Modeling that leverages industry best practices such as IEEE Architecture Definition framework and ISO Quality of Service dimensions

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ASG takes a pragmatic approach to defining and implementing new solution architectures. We translate your business requirements into specific system-, applications and process designs for custom-built solutions that meet or exceeds customer expectations. We then build the conceptual solution architecture, which are presented to your leadership who use our architecting in a concerted effort to support client interoperability missions.

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Design

ASG’s design services encompass performing enhancements as well as maintenance services for template user interfaces, middleware, databases, and system integration services.

We are continuously tasked by organizations with the creation of new templates and the updating of existing medical evidence exam templates as new regulations and requirements arise or as defects are found in existing templates.

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We provide analysis in the form of content, enabling/disabling rule patterns, determining shared common objects, determine shared common elements, establishing mandatory logic requirements, and creating interface requirements. We also provide preliminary design development where we develop objects, layout design, logic flow design, report logic design, and unit testing. An important component of design development is software quality assurance, where reviewers test whether the solutions are working as intended. Utilization of our system integration components ensure that updated system design information is reflected in the design in relationship to the clients’ system as an integrated part of systems architecture.ASG design services also include following the organizations client steering committee guidelines internal or industry requirements, and appropriate local, state, and Federal regulations.

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BUILD

Open Source, COTS and GOTS

Leveraging and customizing open source software can be an efficient and effective approach to implementing specific capabilities. ASG’s complements open source solutions with COTS and GOTS products that enable an agile-based customization approach to enhance traditional software development disciplines to rapidly introduce tailored system capabilities.

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ASG team will collaborate with you to deliver institutionalized insights and experience into COTS applications. Our COTS and GOTS experience allows us to assess your needs and deliver them with Spot-On effectiveness. Build open source confidence within your organization
Our expert open source consulting team provides best-practice support and hands-on assistance for using open source in the enterprise. Open source consulting packages are available with varying levels of hands-on support and technical depth in order to address differing needs and levels of complexity. Customized COTS & GOTS service engagements are also available. Open Source Support
ASG provides Government and commercial-grade support for open source software. Our support model gives you access to consolidated support for many enterprise-ready open source software packages. Our internal open source support engineers and architects are backed by our open source vendor partners, providing you with expert resources to resolve any issue.
Our technical consulting services team will give you one-on-one access to ASG’s senior open source architects who can help you plan, deploy, review, troubleshoot, or optimize your open source software installations as well as the applications that run on them.

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Legacy Application

ASG’s Agile Legacy Lifecycle services

Learn how to unlock your legacy application investments with ASG’s innovative Agile Legacy Lifecycle services. Our legacy modernization services concept unlocks the power of the investments our clients have made over the years in their mission-critical legacy applications and assures continuous improvement at predictable costs. Our innovative approach brings a culture of continuous evolution to ensure that our clients legacy environment never falls into disruption again.

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Our modernization services are designed to help organizations investigate the options available for deriving further benefit from the significant investment already made in aging, strategic applications.
Our application modernization services focus on your business enablement needs and the enormous potential that your existing systems possess. Your organization has likely invested a great deal of time and effort in ensuring your IT systems deliver your specific business requirements. With our application modernization, your organization can go that extra step to improve longevity, usability, functionality and accessibility. We can also help you address issues such as vendor lock-in, high costs, technological redundancy, skills rarity and unacceptable time to market.
Whatever the drivers for undertaking a modernization project, ASG possess the skills and experience to guide you on your journey. Alongside our program partners, we deliver a complete range of business and technology requirements. Starting with Application Value Assessments (AVA) and covering migration to cloud platforms, we work with you all the way through to full deployment.

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Mobile Apps

ASG provides services for strategy mobile infrastructure such MDM, app development for iOS and Android is a top enterprise mobility priority. We create, develop and implement mobile apps that are designed to meet your company’s unique and complex business requirements.

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Our Mobile experts help you:

Visualize the global picture. We spot trends early and leverage ideas from our global engagements into ideas that really work!
Decide on the right direction with a look to the complete business process transformation. This enables our clients to innovate faster, meet current business needs and establish a secure foundation for future risk-free innovation. Expedited Mobile Applications Development
Our Mobile Applications Center (MAC) is loaded with the tools to develop and launch the latest mobile applications. The MAC offers strong capabilities in hardware, software and integration. Our teams cover a range of areas, including coded templates for common functions such as social media integration and device navigation. Our experts understand what our clients mobile users want in an interface, how it should work and how it should ‘feel’. With this knowledge, we can speed up your company’s mobile development.
Mobile Apps Management Tailored to Reduce Expense and Risk
Our MAC will design your application to fully integrate with your business needs in meeting your strategic goals, thus significantly reducing costs while raising app quality standards. Plan, Design, Development, and Roll-out.
Our business-centric approach to developing mobile applications is available to all organizations, large and small, no matter what level of mobile maturity is needed. We work with you to ensure that the apps we develop transform your mission objectives into reality.

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Software Development

ASG has built its software engineering practice on our professional team’s’ experience with scalable technologies and methodologies that can support small groups to millions of users. Our software engineering teams translate complex ideas into simple design concepts, which are then developed and transformed into detailed software applications and systems, resulting in innovative quality solutions that move your business forward.

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Our solutions range from portals that significantly improve user access to information and services to multi-tier web applications that streamline complex back-end processes to complex data services hubs.
We architect user-friendly web-based and mobile applications solutions integrated with big data options. Our services span the full solution life-cycle from strategic planning, concept development, requirements analysis, design and development, deployment, and maintenance.
ASG is a strong supporter and contributor to stable, open source technologies. Our solutions comprise COTS (commercial off-the-shelf) products, custom COTS, and open source technologies.
Healthcare IT Software Development
ASG software development teams help to maximize efficient system resources utilization, which assists in streamlining business processes while standardizing health care IT operations thus reducing staff workloads.
Our software engineers provide complete software development life cycle starting from project planning, requirements validation, design, development, testing, deployment, and operations, leveraging an iterative, agile-based approach.

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Implement

Network and Telecom

Let ASG’s Networking and Telecommunications Services team provide your organization with secure, reliable, cost effective, leading edge communications infrastructure and services that lend to success of your organizations connective mission.

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Networking Solutions
VOIP
Messaging
Wireless and Mobile Applications
24x7x365 Coverage
ASG offers simple, service-oriented solutions to complex problems. Because we take the time to thoroughly analyze and understand your network and telecommunications needs we can ensure that our solutions will fit your specific environment and be integrated seamlessly and cost-effectively within your business processes and at a cost that you can afford.
We offer a suite of advanced connectivity, intelligent database and next generation services. Whether launching new subscriber services, upgrading infrastructure, or migrating to IP, ASG delivers mission-critical services in a managed services model that help to minimize complexity, reduce risk and cost.
ASG is devoted to serving and understanding all of your organizations’ requirements, wherever you may be located. We do this through collaborating via our long-standing relationships with major telecom carriers.
We can assist you with defining a multiple, highly customized data network specifically designed and configured for the transmission of transaction-related, time-sensitive data. We support a variety of widely accepted communications protocols, designed to be scalable and accessible by multiple methods, from edge to edge.

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HSPD-12 and (IAM)

HSPD-12 and Identity and Access Management (IAM) Services keep your organization compliant and on-track

ASG offers skilled HSPD-12 services that encompass design, development, intergradation, and implementation of HSPD-12 solutions. We deploy our HSPD-12 solutions for Federal Departments and Agencies, and our thought leaders spearhead Smart-Card model implementation and management efforts that adhere to Physical Access Control Systems (PACS) and Logical Access Control Systems (LACS) requirements for card usage.

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ASG provides a results oriented approach to managing HSPD-12 implementation, operations, and deployment. All of our current customers are garnering success with the issuance of PIV credentials, and in some cases, out-of-the-box usage of those credentials in LACS and PACS environments as a strong identity platform. Further, our capabilities enable a solid foundation to evolve beyond HSPD-12 and FIPS 201 to enable strong Identity and Access Management capability for our customers.
ASG’s in-depth experience, deep technical knowledge, proven methodologies, and objective vendor agnostic approach provide your organization with comprehensive HSPD-12 solutions that not only meet all government mandates, but also set a solid foundation for your future enterprise Identity and Access Management solution.
Identity and Access Management (IAM)
Identity and Access Management (IAM) is a set of business processes and underline infrastructures that manages digital identities throughout their lifecycle. As such, an experienced team can help you solve problems as they arise.
ASG IAM teams work to resolve critical business needs to equip your organizations with the competitive advantage of compliant, secure, and efficient IT environments that include

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Cyber Security

ASG Cyber-Zone Security Services

ASG provides services for strategy mobile infrastructure such MDM, app development for iOS and Android is a top enterprise mobility priority. We create, develop and implement mobile apps that are designed to meet your company’s unique and complex business requirements.

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Cyber-attacks and digital spying are among the top threats to our national security. Network outages, compromised data, computer viruses, and a host of other cyber assaults can cause minor inconveniences or endanger lives, assets, and confidential information. As the number of mobile users, digital devices, applications, and data networks storing personal information increases, so does the opportunity for exploitation of personal identifiable information (PII).
Governments, military, corporations, financial institutions, hospitals, retail institutions, and other businesses all collect, process, and store a great deal of confidential information on computers and transmit that data across networks to other computers. With the growing volume and sophistication of cyber-attacks, ongoing attention is required to protect sensitive business and personal information, as well as safeguard national security. Proactive defense is more important than ever. Our cyber security solutions focus on protecting computers, networks, programs, and data from unintended or unauthorized access, change, or destruction. ASG can help you with any of these needs. Our IT security professionals are among the nation’s leading experts in cyber security and cyber defense. We know how to protect your business and your clients’ information.

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Cloud and Infrastructure

Take Advantage of ASG’sSmartPathto Cloud Computing

We want to transform your business by helping you leverage the power of cloud solutions.At ASG we don’t see cloud as a destination in itself. We see it as a better way to reach your business objective, whatever your industry sector, and wherever you are in the world.

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Cloud is revolutionizing the way we look at the future of IT service delivery by enabling a faster and more flexible way to meet the technology needs of your organization. Take the most expedient path to your cloud-enabled future with ASG’s end-to-end portfolio of cloud, infrastructure services and management tools.
ASG believes Cloud is now a true driver to business change, bringing together a range of public and private services, to deliver agility, scalability, simplicity and speed to market. We see cloud as a ubiquitous design principle to everything we deliver, underpinning our end-to-end portfolio of client solutions.
ASG’s Sky-Launch Solution:
Launch, configure and manage cloud-based services on your own terms. ASG can help you orchestrate the flexibility, mobility and greater IT control you need to achieve seamless integration across your entire portfolio. ASG helps our clients harness the power of cloud to achieve meaningful business change. We work with our strategic partners to develop run-ready, customized cloud solutions to meet our clients’ business needs. Our close relationship with our Cloud IT partners, such as Microsift, IBM and Amazon Web Services bring real and immediate value to your business by removing the traditional barriers to agility and innovation, namely capital expenditure, protractive IT project timelines, reliability and end-user familiarization.

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Manage

Call Center and Help Desk

“We’ve Got You Covered” with ASG’s Call Center and Help Desk Services

Flexible. Reliable. Fast. Effective. ASG technical help desk support provides the person-to-person connection that gives your employees or clients 24/7 access to the assistance they need, getting your team back to work in a timely manner so your business isn’t interrupted.

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We take care of your IT support, which allows you to focus on your core business & your clients. We provide a customized tiered-support escalation approach to meet the IT needs of your organization. Our 24/7 support with guaranteed response time means you’ll never be left holding the phone. Most companies offer technical support of some kind for the products and services they sell. ASG is your one-stop solution to providing technical support to your employees or clients. We deliver support services over the telephone or online by e-mail, live support software on a website, or a tool where users can log a call or incident. Our technical support outsourcing focuses on enhancing customer experience by providing prompt and proactive resolution at reduced support costs through efficient resource utilization.
ASG provides smart solutions to help enterprises increase first-time resolution and reduce contact handling time, contact volumes, and human effort through best practices and a front-office innovation tool integration.
ASG experience includes providing Tier 1 & 2 support along with desk-side support for the U.S. Federal Bureau of Investigation HQ, Department of Veteran Affairs where we’ve also set up and managed a large Tier 2 technical service center for field enumerators.

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Application O&M

Application Operations and Maintenance (O&M) is our Specialty

Agile O&M – our approach to application operations and maintenance drives down cost and increases customer satisfaction. Agile O&M allows us to deliver high value features to the business with increased frequency. The result for CIO’s – a greater ability to allocate funding toward impactful business initiatives, driving the value of the IT organization within the business to Lower Cost. More Value. Happier Customers.

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Do you have day-to-day ground floor visibility into what your application maintenance teams are doing? Do your customers? Is application O&M costing too much? Let us help you bring efficiency and visibility to application O&M using our agile methodology and application-development teams. Our approach has proven to increase break-fix throughput, reduce lead time, and cut support costs.
Application Development
Take the risk out of your application development. Engage us for iterative/agile-based development for one application, or to help you transform all of your project teams to iterative/agile. We deliver working code with great frequency. Our development teams have a significant software delivery track record with customer validated ROI.
Application Portfolio Management
Get the real story on your projects and applications. Empower your PMO while rightsizing processes and expensive Project Portfolio Management (PPM) products. Gain the affordable oversight you need, with our concise PMO approach.
Modernize Legacy Systems
Over 85% of legacy replacement projects fail because legacy modernization is far more complicated and nuanced than ordinary application development. Like our other customers, choose our experience to add another success story to your portfolio.

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Network and Security Ops

ASG Provides Network Sourcing: IT That Evolves With Your Business

IT environments are becoming increasingly complex and challenging to manage and operate. ASG Network Sourcing brings experts into your IT infrastructure as business needs evolve. With Network Sourcing, we help your organization to:

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Control variable costs with a long-term, full-lifecycle IT plan Proactively adapt your network to organizational changes Efficiently integrate new systems and upgrade technology Utilize connected resources Increase efficiency by focusing resources on core competencies
Let ASG’s team of dedicated, global networking experts deliver technology leadership targeted at your networking challenges. Our network experience along with world class business partners all combine to help you achieve your networking objectives. Our collaborative scope of work based approach as an integrator enable a better return on investment (ROI) and total cost of ownership (TCO), regardless of your business challenge.Maximizing Customer Return on Technology by Extending your Portfolio. ASG offers a robust global, customer-centric approach to integrated network solutions across voice, data and IP infrastructures. We deliver the cost effective, vendor neutral solutions that meet customer requirements and integrate your network and applications.

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Operations and Maintenance (O&M)

Operations and Maintenance (O&M)

ASG understands that O&M management is a critical component of the overall program performed to keep equipment and systems running efficiently for at least the design life of the component(s) whether it be hardware, software, or even operational or project components.

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We can support your management functions in binding the distinct parts of the program into a cohesive entity making up the organization: Operations, Maintenance, Engineering, Training, and Administration. Beyond establishing and facilitating the distinct links, we assist O&M managers in their responsibility of interfacing with other department managers to make their case for ever-shrinking budgets. Our team can assist with defining operations and project implementation functions as well as your needs in maintaining persistence of the program and its goals.
Our O&M team can help you with:
Operations
Administration – Ensure effective implementation and control of operational activities. Conduct Operations – Ensure efficient, safe, and reliable process operations. Equipment Status Control – Cognizant of status of all equipment & software. Operator Knowledge and Performance – Ensure that user and stakeholder knowledge and performance will support

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