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Challenge

The Department of Veterans Affairs (VA) needed to deploy a content management (CM), knowledge management (KM), and eLearning (eL) solution for that would create, identify, collect, map, manage, secure, and promote sharing of intellectual assets. This solution would enable the VA to share information, raw data, research, templates, and organizational artifacts across Veterans Health Administration (VHA) among its stakeholders, Veterans, users, and partners.

Solution

With input from the VA Steering Committee, ASG collaborated with the committee to gather and clarify the details of requirements in order to effectively build a compliant system. We authored user stories, use cases, taxonomy creation (coming up with one version of the truth), and system constraints through interviews, workbooks, and JAD sessions. Our team compiled these into a requirements traceability matrix and worked with VA stakeholders to approve and make sure necessary components were built into the CM, KM, eL system. ASG utilized an agile-based oriented approach for requirements gathering and execution, where we incorporated a phased rollout and associated sprints.

The ASG team provided management of the full project lifecycle—from analysis, design, development, implementation, testing, deployment, training, and on-going maintenance of the project. ASG has a mature project management methodology that leverages our service center experience as well as management controls based on our CMMI (CMMI Level 3), ITIL and ISO 9001:2008 certification and IT Service Management (ITSM) best practices recognized by the HDI. The foundation of our project management approach was based upon CMMI (CMMI Level 3), ITIL and ISO 9001:2008 management controls and guiding principles found in the Project Management Institute’s (PMI’s) Project Management Body of Knowledge (PMBOK).

Using open source tools at no cost of ownership to the VA thus keeping the licensing fees to zero the CM, KM, eL project was designed to be fully compliant with VistA and ESCCS standards. ASG’s design assists the VA in monitoring legislation, regulation, and standards and propagate changes throughout the VA by providing a single authoritative source.

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