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Challenge

The Veterans Administration (VA) Office of Information & Technology (OI&T) had a need to support the Veterans’ Point-of-Service (VPS) Kiosk Program, whose goal was to deploy remote VPS devices that would allow Veterans to have self-service access and ability to perform a broad range of tasks.

Solution

The ASG team stepped in as a partner to Harris Patriot Healthcare Solutions to support the VPS Kiosk program, which was slated to be completed in two phases using an iterative approach to requirement definition, development, and implementation for new capabilities. This approach allowed our team to support the VA’s finalization of a discrete set of requirements, implement VPS software capabilities, and to incrementally roll out devices and software functionalities.

Our team worked to deploy the VPS Point-of-Service devices or “interactive Kiosks” that are small, stand-alone devices that provide information and services on a computer screen and allow a consumer to perform tasks, such as validating information or filling out forms. For this effort the ASG team deployed a VPS solution transitioning to a Software as a Service (SaaS) and Data as a Service (DaaS) solution. The deployed solution entailed the shift of existing hardware and data storage to a cloud-based environment for the purposes of meeting enterprise needs. Additionally, the new architecture allowed for the necessary applications to be deployed in a cloud making on-demand services easily accessible resulting in significantly lowering costs to the VA.

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